How to Handle Customer Response on Social media
A single response from a consumer brand advocate is not always enough, there has to be a channel of regular interaction with them and marketers need to keep in mind that Social Media is highly viral in nature and as a result queries that remain untouched can create a heightened negative impact. On the other hand when a crisis or emergency erupts, the power of social media can be an amazing tool for businesses. A crisis can include anything from a simple website outage to negative publicity. This article will reveal how to use social media during a crisis and provide many examples you can model. Social media allows anyone to be a major influence in the community. Any customer who walks through your door could possibly have hundreds or even thousands of followers in your region, or if not, his friends might. Word of mouth marketing can reach a worldwide audience through social media; thus, one bad experience could be retold to the masses. But not al...